Cancellation
All cancellations require a 24-hour notice. Cancelling in less than 24 hours or “no showing” incurs a fee of 50% of your service.
A 50% non-refundable deposit is required on appointments two hours or more, and online bookings. We do require a credit card on-file to charge for these purposes if your appointment is not changed at least a full day in advance if needed.
Please consider you are booking time one-to-one with an experienced stylist, with a waitlist, and that our appointment times are long, so we are trying to do our best to keep clients and stylists happy!
Arrival
If your day got hectic, and you expect to be more than 10 minutes late for your appointment, please call to let us know, so we can reschedule or make a plan to accommodate you. We do apply a no-show fee once you are twelve minutes late to your scheduled appointment.
Our team only accepts cash gratuities. There is an ATM available in-salon for your convenience
Gift cards
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gramercy Hair Salon is not responsible for lost or stolen cards.
Adjustments
If you leave your appointment and something seems a little off. A hair is out of place? It’s not the tone you were hoping for? Please let us know within 3 days so we can make proper adjustments.
Salon services and packages are non-refundable. Please call the salon to inquire if you are unhappy so we can hear the feedback and try to accommodate you.
Products are refundable for salon credit as long as they are not returned empty, or purchased on clearance.
Community-building Program
If you know someone who is in need of hair services, but cannot afford them due to circumstances, please inquire about our community-building program or share with us by emailing info@gramercyhairsalon.com
Shipping Policy
SHIPPING POLICY
Gramercy Hair Salon ships online orders throughout the United States from our Boca Raton, Florida location.
Standard Shipping: $8 for orders under $85. Complimentary standard shipping is available on orders of $85 or more. Standard orders typically arrive within 3–5 business days.
Express Shipping: $15. Express orders typically arrive within 1–2 business days.
Orders are processed during regular business days. Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.
Once your order has shipped, tracking information will be provided when available.
Questions about your order? Contact us at mailto:info@gramercyhairsalon.com or (561) 600-9594
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gramercyhairsalon.com. Please note that returns will need to be sent to the following address: [2880 N Federal Hwy, Boca Raton, FL 33431]
You can always contact us for any return question at info@gramercyhairsalon.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like personal care goods (such as beauty products) and hair brushes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or clearance items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gramercyhairsalon.com.
We want you to love your purchase. Please reach out with questions if you have questions about your items.
Eligible Returns
To qualify for a return:
Products must be unopened, unused, and in their original packaging.
Returns must be initiated within 30 days of delivery.
Proof of purchase is required.
Non-Returnable Items
For hygiene and product integrity reasons, we cannot accept returns on:
Opened or used haircare products
Brushes and tools that have been used
Gift cards
Final sale or clearance items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
Original shipping charges are non-refundable.
Professional Product Recommendations
Our team carefully selects and recommends products based on your hair goals. If a product isn’t the right fit, please contact us. While opened products cannot be returned, our team is happy to help you find a better option.