Cancellation
All cancellations require a 24-hour notice. Cancelling in less than 24 hours or “no showing” incurs a fee of 50% of your service.
A 50% non-refundable deposit is required on appointments two hours or more, and online bookings. We do require a credit card on-file to charge for these purposes if your appointment is not changed at least a full day in advance if needed.
Please consider you are booking time one-to-one with an experienced stylist, with a waitlist, and that our appointment times are long, so we are trying to do our best to keep clients and stylists happy!
Arrival
If your day got hectic, and you expect to be more than 10 minutes late for your appointment, please call to let us know, so we can reschedule or make a plan to accommodate you.
Gift cards
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gramercy Hair Salon is not responsible for lost or stolen cards.
Adjustments
If you leave your appointment and something seems a little off. A hair is out of place? It’s not the tone you were hoping for? Please let us know within 3 days so we can make proper adjustments.
Salon services and packages are non-refundable. Please call the salon to inquire if you are unhappy so we can hear the feedback and try to accommodate you.
Products are refundable for salon credit as long as they are not returned empty, or purchased on clearance.
Community-building Program
If you know someone who is in need of hair services, but cannot afford them due to circumstances, please inquire about our community-building program or share with us by emailing info@gramercyhairsalon.com