Cancellation
All cancellations require a 24-hour notice. Cancelling in under 24 hours or “no showing” incurs a fee of 50% of your service.
A 50% non-refundable deposit is required on mobile services, bridal services, and online bookings. We do require a credit card on-file to charge for these purposes if your appointment is not changed at least a full day in advance if needed.
Arrival
If your day got hectic, and you expect to be more than 10 minutes late for your appointment, please call to let us know, so we can reschedule or make a plan to accommodate you.
Gift cards
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Gramercy Hair Salon is not responsible for lost or stolen cards.
Adjustments
If you leave your appointment and something seems a little off. A hair is out of place? It’s not the tone you were hoping for? Please let us know within 3 days so we can make proper adjustments.
Community-building Program
If you know someone who is in need of hair services, but cannot afford them due to circumstances, please inquire about our community-building program or share with us by emailing info@gramercyhairsalon.com